Frequently Asked Questions
Everything you need to know about your Glossier experience.
Where does Glossier ship?
We currently ship to the United States, Canada, the United Kingdom, Ireland, Sweden, Denmark, France, and Australia. We are working hard to bring Glossier to more countries soon.
What is your return policy?
We want you to love your products. If you are not satisfied, we offer a 30-day return policy for all products. Please contact our gTeam with your order number to initiate a return or exchange.
Are your products cruelty-free?
Yes, Glossier is a 100% cruelty-free company. We do not test our finished products or ingredients on animals, nor do we permit our suppliers to do so.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your order through your Glossier account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Afterpay for flexible installment payments.
Are your products vegan?
While many of our products are vegan, some contain ingredients like beeswax or lanolin. You can find a full list of ingredients and vegan status on each individual product page.